Privacy policy

Last Updated: November 19, 2024

Ingane Yam Pty Ltd T/A iNgane ("we," "us," "our," or "the Site") is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), Consumer Protection Act 68 of 2008 (CPA), and General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website at https://www.ingane.co.za ("the Site"). By accessing or using the Site, you agree to the practices outlined in this policy.

For any queries or concerns, please contact us at:

  • Email: customercare@ingane.co.za
  • Address: Ingane Yam Pty Ltd, 889 Cherry Hills Street, Mnandi, Centurion, Gauteng, 0157, South Africa

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, legal obligations, or business practices. Updates will be posted on this page, with a revised "Last Updated" date. Significant changes will be communicated via email or a prominent notice on the Site. Continued use of the Site after updates signifies acceptance of the revised policy.

What Personal Information We Collect

Information You Provide Directly

We collect personal information when you:

  • Make Purchases: Name, billing/shipping address, contact number, email, and payment details – please note we do not collect any personal financial details such as card numbers or cvv.
  • Create an Account: Username, password, and security credentials.
  • Contact Us: Information included in inquiries or customer support communications.

Automatically Collected Information

When you interact with our Site, we collect:

  • Device and browser information.
  • IP address and approximate geolocation.
  • Usage data, such as pages visited, time spent on the Site, and referral sources.

Third-Party Information

We may collect information from:

  • Payment Providers: To process transactions (e.g., Peach Payments).
  • Shipping Partners: To fulfil orders.
  • Analytics Tools: To understand website performance and user behaviour.

How We Use Your Information

We use your personal information for the following purposes:

  1. Order Fulfilment:
    • To process payments and deliver goods.
    • To manage returns and refunds.
  2. Customer Communication:
    • To send transactional updates (e.g., order confirmations).
    • To share promotional offers (with your explicit consent).
  3. Legal Compliance:
    • To meet obligations under POPIA, CPA, GDPR, and other applicable laws.
  4. Improving Services:
    • To analyse website performance and optimize user experience.
  5. Fraud Prevention:
    • To detect, investigate, and prevent fraudulent activities or security breaches.

Sharing Your Information

We may share your data in the following circumstances:

  • Service Providers: For payment processing, shipping, and website analytics.
  • Legal Obligations: To comply with subpoenas, court orders, or other legal requirements.
  • Business Transactions: In the event of a merger, sale, or asset transfer.

We do not sell your personal information.

Cookie Policy

We use cookies and similar technologies to:

  • Remember your preferences and improve user experience.
  • Analyse website performance.
  • Display tailored advertising.

You can manage cookie preferences through your browser or by using the cookie management link provided on our website. Disabling cookies may affect certain features and functionality.

Your Privacy Rights

Under POPIA and CPA

South African users have the right to:

  • Access Information: Request access to personal information we hold about you.
  • Correct Information: Update or correct inaccurate data.
  • Opt Out: Object to direct marketing or automated processing.
  • Withdraw Consent: Revoke previously provided consent.

Under GDPR

For international users, additional rights include:

  • Right to Erasure: Request deletion of your personal information.
  • Data Portability: Receive a copy of your data in a transferable format.
  • Restrict Processing: Limit how your data is used in specific circumstances.

To exercise any rights, contact us at customercare@ingane.co.za. Verification of your identity may be required to process your request.

Data Retention and Security

We retain personal information only as long as necessary to fulfil the purposes outlined or to comply with legal obligations.

We implement robust security measures to protect your data. However, no system is entirely secure. Please report suspected data breaches to customercare@ingane.co.za immediately.

International Transfers

If you access our Site from outside South Africa, your data may be processed in countries with different privacy laws. We ensure such transfers comply with GDPR or equivalent local laws through recognized mechanisms, such as Standard Contractual Clauses.

Children’s Privacy

Our services are not intended for individuals under the age of 16. If we inadvertently collect data from minors, please contact us to have the information removed.

Data Breach Response

In the event of a data breach, we will:

  1. Notify affected individuals promptly.
  2. Report the breach to relevant regulatory authorities as required.
  3. Take steps to mitigate risks and prevent future occurrences.

Marketing Consent

We will only send you marketing communications if you have explicitly opted in. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

Complaints and Disputes

If you believe your privacy rights have been violated:

Contact Us

For privacy-related questions or requests, reach us at:

  • Email: customercare@ingane.co.za
  • Address: Ingane Yam Pty Ltd, 889 Cherry Hills Street, Mnandi, Centurion, Gauteng, 0157, South Africa